-----Original Message-----
From: stud123@student.college.ac.uk
Sent: 07 September 2007 10:30
To: IT Helpdesk
Subject: Moodle
Can’t log into to moodle
Forgot my username & password
username: stud123
password: brainiac01
Student: stud123
David Kant
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Palmer Eldritch - Good morning, IT Helpdesk...
Teacher - Oh hi, I’m having a problem with the Moodle. I haven’t got the button. OK? On the intranet home page.
Palmer Eldritch - OK, let’s have a look at your screen from here… [connects to PC and sees three Internet Explorer windows open, all showing the required button as it should be] … Right, well I can see you do have the button…
Teacher - Oh, is it there now?
Palmer Eldritch - Yes...are you sat watching your screen at the moment?
Teacher - Yes.
Palmer Eldritch - OK. You have three copies of the intranet open and they all have the button…I’ll just shut two of them down… [does so]
Teacher - Oh, thank you. That’s great. Where did they go?
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Palmer Eldritch - Good morning, IT Helpdesk...
Teacher - Hi, yeah, I’ve got a problem with this ‘Moodle’…
Palmer Eldritch - [With only mild sarcasm] It’s normally reliable…
Teacher - Ha! Well, I’ve never had a problem with it before. But then I never use it…